Terms and Conditions

Information and Policies:
  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Viewing Orders
  • Updating Account Information
  • Terms & Conditions
  • Privacy Policy

Shipping & Delivery

Shipping fees to customers inside and outside Qatar vary based on geographical location and total order weight. Customers are notified of the fee amount before the order is processed and shipped. We use a variety of delivery methods depending on what is the best for our customer and the level of speed in which they decide they would like their product shipped.


Privacy & Security

Any information the customer provides in the ordering process is kept strictly confidential and is not shared with any third party. Vectorize.qa uses cookies (small bits of data cached in a user’s browser) to determine whether or not a customer has visited the site in the past. However, no other user information (other than what is voluntarily provided by the user) is gathered. All credit card details or information will not be stored, sold, shared, rented or leased to any third parties. The information collected by our site is strictly used to process orders, keep customers informed about their order status, notify customers of products or special offers that may be of interest to them, and for statistical purposes for improving our site. You may at any time unsubscribe from our mailing lists.


Returns & Replacements

Items purchased from Vectorize.qa cannot be returned or refunded unless they are faulty (manufactory defect) or damaged on arrival. Accidents do occur occasionally during shipping, we will make ensure our products are shipped in optimal condition.

In either of these cases, please contact Vectorize immediately upon receiving your delivery either through emailing us at imaginary.is.real@vectorize.qa

This will begin the return merchandise authorization (RMA) process, and we will be in touch to determine the cause of the product defect and arrange for return shipping if necessary.

We advise you to inspect your delivery immediately upon receipt. In the case of shipping damage or product defects reported to Vectorize after 48 hours of the product's delivery, The3DBee reserves the right to refuse the return of the product, and cannot issue a refund.

If it is deemed that the product was delivered defective or was damaged in shipping, we’ll send out a replacement of the item(s) in question, and pay for the shipping costs of the replacement as well. This is contingent on the product being returned to us in the condition you received it in, with all product packaging and materials that were originally included in the delivery, and sent back to us postmarked within 14 days from the original date of delivery using the return shipping process we have arranged for you. If any of these conditions are not met, Vectorize reserves the right to refuse the return of the product, and deny a refund.

If the reason for return isn’t a result of our error, we unfortunately cannot accept the return or issue a refund.


Viewing Orders

To view the status of your order, please login to your account using the credentials that was created when completed the order. If you don’t see your order or have any questions, please contact us at imaginary.is.real@vectorize.qa including your order ID, and shall revert back as soon possible.


Updating Account Information

To update your account information, Log in with the credentials that were used, if you have not already done so. Once in the account section, make your desired changes, then click “Save”.


Copyright

All content on Vectorize.qa website, including without limitation, logos, text, images, graphics, sound recordings and video works, is protected by copyright and/or design right owned by Vectorize or by its subsidiaries or affiliates unless identified as belonging to third parties. No license is granted to copy, reproduce, use or otherwise deal in Vectorize.qa website content, including any copyright or design right work of Vectorize. Vectorize.qa website may not be linked to or reproduced on third party websites without the prior written consent of The3DBee.


Trade Marks

Vectorize name and logo are trade marks of Vectorize and may not be used without its prior written consent. All other names and logos on the Vectorize.qa website may be registered by third parties and may not be used without their prior written consent. No license is granted to use the Vectorize name or logo.


Terms of Use

When you use Vectorize.qa website, you agree to the present conditions. Vectorize reserves the right to change these conditions as well as the content of the Web site at any time without notice. If you do not agree to these conditions, we kindly request you to refrain from using our Web site.


Liability

We at Vectorize undertake to maintain our website in the most up-to-date version at all times and to provide you with a high-quality, comprehensive overview of our activities and offers. Despite this, Vectorize does not guarantee in any way the topicality, accuracy, completeness or quality of the information provided. Vectorize.qa website and its authors are not liable for any claims for direct, indirect or consequential damages of a tangible or intangible nature arising from the use or non-use of the information provided.

All data and offers on Vectorize.qa website are without obligation and non-binding. They serve merely informational purposes and do not represent any sort of decision-making criteria for any questions requiring consultation. However, our staff members are happy to provide you with legendary customer experience and comprehensive information about our services in a personal consultation upon scheduling a meeting via email at imaginary.is.real@vectorize.qa


References and links

Clicking on direct or indirect links of Vectorize.qa website to other Internet sites which were not created by Vectorize may result in your leaving Vectorize.qa website. We have not reviewed the content of these linked websites with regard to their legality, and thus assumes no liability whatsoever for the content or products of these websites.


Emails

We wish to warn you of the lack of security of electronic mail and thus advise you not to send us confidential information by e-mail unless you use an encryption program. Otherwise you may wish to use regular mail, facsimile or a recognized courier service. If you send us information by e-mail, we will regard this as your consent to our communicating with you about the matter in question by e-mail. In this case you and Vectorize are legally liable for any declarations made by e-mail, insofar as no special form requirements exist based on a contractual agreement or compulsory legal provisions. Should an e-mail which was demonstrably sent by Vectorize not reach its intended recipient by accident, Vectorize assumes no liability whatsoever for any disadvantageous legal consequences which arise as a result.


Information Policy

Information we collect from our customers and users of our websites may be used in the following ways:

  • Registration details
    Personal information provided as part of the registration process for any publication, product or service is used to manage your subscription and to enable us to provide a better service.
  • Contact details
    We will use contact details provided by you as part of any registration process (i.e. your name, job title, telephone and fax number and your e-mail and postal addresses) to provide any product or services requested by you and also to tell you about important changes to relevant subscription services and their functionality.
  • Payment details
    Any information provided by you in connection with any transaction regarding your credit card number, expiry date and billing or delivery address will be used by us to process the transaction. These details will be stored on a secure server and may be used by us to facilitate and personalize future transactions with you. If you do not wish us to store and use the information for future transactions, please contact us. Contact information will be used by Vectorize and will not be given to any third party. We will use this contact information to provide you with information about services and products which may interest you. If you do not wish to be contacted for this purpose, you may inform us of your preferences by email or telephone.
  • Voluntary Information
    We may ask for further information about you as part of online surveys or if you enter any competition or other promotional feature. This information will be used to enable us to improve the relevant publication, product or service and may also be disclosed to other companies as specified in the relevant promotion.
  • Statistical information
    Aggregate statistical information provided by us to our advertisers or others regarding sales or website usage will not include personal identifying information.
  • Security
    Your personal data will be held on a secure server. Our sites are equipped with the latest security devices/firewalls.

Cookies

A cookie is a text-only string of information that a website transfers to the cookie folder of the browser on your computer’s hard disk so that the website can remember who you are. We use them to maintain your login (so that you stay logged-in until you wish to log out), and to remember your preferences for things like forms and searches.

No personal or identifying information is held in these cookies. As soon as you leave our sites or close your browser, they are automatically deleted from your computer.

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. If you require help with your cookie settings, then please contact us.

For more information about cookies, please visit www.allaboutcookies.org.


Privacy Policy

This Privacy Policy governs the manner in which Vectorize collects, uses, maintains and discloses information collected from users (each, a “User”) of Vectorize.qa website (“Site”). This privacy policy applies to the Site and all products and services offered by Vectorize.



Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information

Vectorize may collect and use Users personal information for the following purposes:

  • To run a promotion, contest, survey or other Site feature.
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails.
  • To be added to our community page (upon prior approval) to be connected with other members of our community. This will be for the benefit of the costumer in case he/she needs to get in touch with someone from a certain profession

If the user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our site.


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.


Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.


Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.


Changes to this privacy policy

Vectorize has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.



Your acceptance of these terms

By using Vectorize.qa, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us

If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us at:

T: +974 4020 6020
E: imaginary.is.real@vectorize.qa
W: vectorize.qa This document was last updated on April, 30th, 2017


Vectorize Content Policy and Notice Takedown Procedure

We love creativity and mixing creative minds together, so our goal is to create a 3D hub to share creativity with others. Vectorize wants to be the go-to creative place where you can spell out your imagination and unleash your creative potential.

We have combined a few common sense rules that we would want to share with you. Bear with us, because apparently this is what content policy and notice takedown procedure statements should look like, Long and Scary.


Copyrights

As indicated in our Terms & Conditions, we assume that the creator of a 3D design holds the copyrights to the content, kindly, upload your own original work, work that is freely available through a creative commons license, or possibly work that does not infringe on the rights of another copyright holder.

On the Vectorize portal, you can let other people see your creativity, by giving out this permission, and you can offer to sell it, obviously, none of these settings will mean that any rights you have to this model will be transferred to the people viewing or ordering your model.

Vectorize as a company focuses on innovation and transformational excellence. We help our clients unleash their imagination by looking at the world through 3D lenses, that being said, we do take copyright very seriously and are legally obliged to respond to any copyright infringement notices we receive. Please do not infringe other people’s copyrights, patent, registered design, design right, trade mark, trade secret, do we really need to mention more examples! If you are relying on a Creative Commons, please always give credit to the artist, don’t you think they deserve it, lets be fair here.


Content:

As you know by now, regarding 3D printing, as one of the services that we offer, since we print a huge range of models in different materials, we will inform you if the work can be completed or not, worst case scenario, we will suggest on how we can be helpful towards completing your needs. We do reserve the right to refuse to print models even if they are to be completed in 3D. Please send us an email at imaginary.is.real@vectorize.qa if you have a concerns about a specific model.

Vectorize will give a decision on how the model will sit with our content policy, if for any reason, which is doubtable, when we can’t give you a final answer because the idea isn’t quite finished, we’ll give you the guidelines that we will use to evaluate the model when it is done.



Weapons:

Since you made it to this point, you may want to keep reading the new few lines, as they’re very important to keep in mind:

  1. Vectorize does not produce guns, realistic gun replicas, or gun games (airsoft, paintball). This includes parts that make up guns or could be assembled into guns or realistic gun replicas. It also includes parts whose manufacture is specifically regulated as silencers/suppressors. Parts are anything that are required for the gun to load and fire a projectile safely. Vectorize does not produce conversion kit for guns, gun replicas, or gun games.
  2. Vectorize does not produce magazines for guns, gun replicas, or gun games.
  3. Vectorize does not produce disguised blades (i.e. swords hidden in canes), switchblades (including hidden blades), or gravity knives.
  4. Vectorize does not produce metal swords.
  5. Vectorize does not produce throwing stars in metal.
  6. Vectorize does not produce brass knuckles/knuckledusters.
Obscenity:
  1. Vectorize does not print models that embrace sexual violence.
  2. Vectorize does not print models that focus on genitalia without a larger context or commentary.
  3. Vectorize does not print models designed to denigrate living beings.
  4. Vectorize does not print models that represent or endorse hate speech.
  5. Vectorize does not print models that depict minors in a sexual manner.
  6. Vectorize does not print models that depict sexual acts.

Commenting and Posting on the Forum:

As much as we want you to be part of our community, we don’t want to close your account and/or ban you completely, please think about your comments on our website and posts that are inappropriate for our site. Racism, prejudice, or hate speech in any shape or form will not ever be tolerated by us.

Artists spend hours and hours to complete a work, be nice and compliment them with what they achieved, put a smile on their face, they will love it when you congratulate them on their achievements. Who doesn’t like to hear the positivity coming out from another person.


Notice and Takedown:

If you find anything in Vectorize inappropriate, might infringe your intellectual property right, or does not connect with our content policy, please notify us by sending us an email at imaginary.is.real@vectorize.qa, making sure to include what you think should be taken into consideration.

In case a 3D mode subject to a takedown request has already been printed, we will destroy it immediately, provided it is still in our possession, and cancel orders as indicated in Vectorize Terms and Conditions. In regards to non-published 3D design, we retain the right, to refuse any order when it does not comply with Vectroize’s policy.


Procedure for Reporting Copyright Infringement:

By now, you know who we are and what we do, and mostly how serious we are in regards to copyright and privacy.

In case anything happens, we encourage you to contact the uploader first, such disputes are resolved through first contact between creators.

If for any reason a legal action is required, for takedown request, if contacting the uploader fails, please send a notice of copyright infringement containing the following information below.

To fill a takedown notice against a model is a formal legal action and that can have consequences on the person filling and the person receiving the notice, Vecotirze encourages you to research the law and/or consult an attorney for guidance.

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright;
  2. The material that is claimed to be infringing, regarding the location of the infringing materials that the copyright owner seeks to have removed, wish sufficient details so that Vectorize is capable of finding and verifying;
  3. Contact information about the notifier including address, telephone number and, if available, e-mail address;
  4. A statement that the notifier has a good faith belief that the material is not authorized by the copyright owner, it’s agent, or the law; And
  5. A statement under penalty of perjury that the information provided in the notification is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.

Please contact the Designated Agent to Receive Notification of Claimed Infringement for Company:
Vectorize HQ
The Gate Mall, Tower 2, 7th Floor
West Bay, Maysaloun Street
P.O. Box 14023
Qatar, Doha

Vectorize takes its clients’ and platform users’ privacy very seriously and will not give out a user’s details unless legally obliged to do so with a court order. Vecotirze will make all reasonable attempts to bring the attention of the user to the notice of item’s removal, the reason for the removal, and may provide a user with a copy of the notice with the notifying party’s contact information redacted. Vectorize will endeavour to remove the content in a timely manner.

Removal of Allegedly Infringing content:

Once a copyright infringement is received, Vectorize may remove or disable access to such content. Vectorize will make reasonable attempt to notify the user that Vectorize has removed or disabled access to the content, due to infringement notice.

Produce to Supply a Copyright Counter-Notice to the Designated Agent:

Vecotirze will notify you if one of your models is taken down as a result of a takedown request. If you feel the takedown request is not legitimate, you can submit a request to imaginary.is.real@vectorize.qa to bring back the model to our website.

Filling the formal legal action, as you may know, can have consequences both on the person filling the notice and the person receiving the notice. We strongly encourage you to do your study and/or consult an attorney for guidance before filling a formal counter notice request.

If you believe your content does not infringe any copyright, you must send a counter-notice. The counter-notice must contain all of the following information listed below:

  1. Your physical or electronic signature
  2. Identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it wad removed or disabled.;
  3. A statement, under penalty of perjury, that you have a good faith belief that the content was removed or disabled as a result of mistake or misidentification of the content.
  4. Your name, address, telephone number, and if available, e-mail address and a statement that you consent to jurisdiction of the Federal Court.

If a counter-notice is received by the Designated Agent, Vectorize may send a copy of the counter-notice to the original complaining party informing that the person that Vectorize may replace the removed content or cease disabling it in 10 business days, unless the copyright or intellectual property owner files an action seeking a court order against the user, the removed content may be replaced or access to it restored in 10 – 14 business days after the receipt of the counter-notice, at Vectorize decision.

Please contact Vectorize Designated Agent to submit Notification of Claimed Infringement and Copyright Counter-Notices at the following address:

Contact DMCA Agent by email imaginary.is.real@vectorize.qa
Vectorize HQ
The Gate Mall, Tower 2, 7th Floor
West Bay, Maysaloun Street
P.O. Box 14023
Qatar, Doha

If you have any other questions, please feel free to send us a message, call, or visit us in one of our locations! Our creative space is your creative space!